SOC2-ready99.99% SLAMulti-tenantTrusted by customer ops teams across APAC
Product Suite
OmniChat Product Suite
Semua modul inti untuk operasi customer ops dan billing enterprise.
Inbox & Conversations
Threading, assignment, SLA tracker, internal notes.
Tickets & Workflows
Case management, escalation, dan audit trail lengkap.
Billing & Usage
Plan, invoice, coupon, dan usage counter terintegrasi.
Channels
WhatsApp, email, social inbox, dan routing multi-channel.
Automation
Routing rules, SLA auto-assign, dan escalation multi-level.
Security
RBAC, audit logs, dan compliance workflow.
Operational Control Plane
Global policy untuk routing, SLA, dan escalation rules.
Single source of truth untuk channel, ticket, dan billing events.
Observability end‑to‑end dengan audit log terstruktur.
Deployment Ready
Multi-tenant dengan isolasi org bawaan.
API-first untuk integrasi sistem internal.
Compliance-ready (PII, retention, and access).
Response SLA
99.95%
Active Channels
200+
Automation Rules
1,200+
Policy Engine
Rules untuk SLA, routing, dan escalation.
Unified Threads
Customer timeline menyatu lintas channel.
Data Lake
Event stream untuk analytics & BI.
Rapid Integrations
SDK + webhook untuk integrasi cepat.